Are you being served? Commentary on the service aspects of public transport in Melbourne, Australia. Covers networks, routes, timetables, planning, co-ordination, information, marketing and more.
The state government is awfully proud of the electric buses it's getting. More and more are spreading across the network. One recently found itself at the front of state parliament. And I'm told that the party faithful rapturously lapped it up at June's state Labor conference amongst a narrative of more local jobs, cutting emissions and building the future.
However they are only good at cutting emissions if they are out on the road providing a useful service carrying people. Although you don't necessarily need an electric bus to do that; to quote Michael Galea MLC (Hansard, 22 June 2023):
Like for like, 40 people on a bus compared to 40 people in their cars, even with an old technology diesel bus it is still more environmentally friendly.
So the main game in decarbonising transport with buses is making them useful to get lots of people using them. Especially if the new passengers on them previously drove. That requires network coverage, operating hours, frequency and connectivity. If you lack those then making the buses electric won't take many cars off the road.
Neither will much hyped myki replacement ticketing options nor fare-free travel. Zero emission buses and slicker ticketing are not without benefit but risk being a distraction if they are not accompanied by fixes to the network issues identified so well in Victoria's Bus Plan. In short the bus network needs to be useful, as described many times here.
Today I'll ask whether the routes that run from this depot provide the all-week frequent service that's so important to getting people out of their cars and cutting emissions. Later I'll discuss how the routes fit in the network with surrounding services and how they can be made more useful.
Operating hours
Firstly operating hours. Shown below.
Just one out of six daytime routes operates 7 days. Saturday service operates on five routes but operating hours are limited with just one route continuing much after 6pm. At one time all six routes ran on Saturday but Route 551's timetable got cut (along with many others) in 1991.
These service levels represent how most Melbourne buses were like before the Meeting Our Transport Challenges upgrade bitz between 2006 and 2010. Like routes serving Dandenong station, MOTC short-changed this depot with just one route (527) getting a minimum standards upgrade. Hence you could fill this depot with electric buses but they risk being quite poorly utilised on this network unless weekly service hours improve.
Service frequency
Apart from operating hours and run time per trip the other thing that affects bus utilisation is frequency, especially the extent to which peak frequency is confined to a few hours on weekdays or is sustained all day (and preferably all week). The university and school skewed Route 548 has about the biggest fall-off as seen below:
Route 527 has a different pattern, with its 20 minute frequency largely holding up Monday to Saturday. However it falls off sharply on Sundays to about every 50 minutes despite it serving busy Northland shopping centre. 527's pattern is similar to busy routes like 406, 408 and 410. These had Monday-Saturday 15-20 minute frequencies but the Sunday service added under MOTC was a 'safety net' 40 - 60 minute frequency rather than the 20 minutes that these routes justified given their usage, catchment demographics and destinations.
The potential utilisation of buses is least on Sunday where just the route 527 operates. And even that is operating at a much reduced frequency with 50 minute gaps. Given the ~45 minute run time this requires just two buses to operate. Though to be fair actual utilisation has however been better lately with buses from this fleet being used to replace trains during occupations.
The network
If routes are well used and serves high social needs areas and/or busy destinations, there's a good case to be throwing more 7 day service at them especially if this doesn't trigger an increase in the peak bus requirement. Such an upgrade delivers benefits sooner without having to wait for ponderous network review or public consultation processes.
On the other hand you would not want to be spending big on dysfunctional routes with poor patronage potential. Also the depot's routes is subject to the ambitious northern suburbs bus network review announced last year.
With that in mind I'll run through the pros and cons of each of the depot's six routes and prospects for improvement.
Route 526 Coburg - Reservoir (west) Includes some unique catchment with housing replacing industry. But has weak northern terminus. Shorter term: Minimum standards upgrade including 7 day service and longer hours. Longer term: Potentially extend east to Northland to provide strong terminus in conjunction with reform to routes like 553, 558 and 567. More here and here.
Route 527 Gowrie - Northland Serves a major east-west corridor but part of the route overlaps with 903 orbital. Weak western terminus at Gowrie. Shorter term: Boost Sunday service to 20 min and add some earlier am trips.
Longer term: Potentially split route at Coburg with western half being extended north to Broadmeadows for a stronger terminus. Eastern half merged into a frequent 904 Megabus operating between Heidelberg, Northland, Preston and Coburg. This may require shared running arrangements with another operator such as successfully operates on Route 900.
Route 548 La Trobe Uni - Kew
A potentially useful north-south route bus with a weak southern terminus stopping short of a station. Also complex midday reversing pattern in Springthorpe Estate.
Shorter term: Minimum standards upgrade including 7 day service and longer hours.
Longer term: Make more direct with Springthorpe Estate having its own route. Extend south to at least the Ringwood train line and potentially Caulfield Station. Upgrade frequency and operating hours further to provide a SmartBus style service. This may require shared running arrangements with another operator such as successfully operates on Route 900.
Route 549 Northland - Ivanhoe
Little unique coverage but it provides a shopping centre and train station connector. Gets average usage for a bus route in Melbourne with some high needs demographics.
Shorter term: Minimum standards upgrade including 7 day service and longer hours.
Route 550 Northland - La Trobe Uni
Little unique coverage but provides a university and shopping centre connector. Gets slightly below average usage for a bus route in Melbourne. Longer term: Considering amalgamating with 551 to provide an east-west route in conjunction with other reforms that would provide a more frequent La Trobe - Heidelberg connection (eg 550 concept or extended 903 and 904 concept).
Route 551 Heidelberg - La Trobe Uni
A mix of local coverage and university feeder from Heidelberg. Has higher than average usage on the weekdays it runs, indicating demand as a university feeder, especially for people coming off the 903 bus.
Longer term: Consider operating to Northland via Heidelberg West replacing 550 to form an east-west route. Heidelberg - La Trobe connection made more frequent and direct as part of an upgraded/straightened 550 route or extended 903 (see above).
Conclusion
Ivanhoe depot may have the latest state-of-the-art electric buses but the routes and timetables they run on are anything but. For example Route 527 have very high patronage potential that is stymied by a weak terminus or competition from duplicative routes. Both 548 and 551 unsuccessfully try to combine local coverage and university feeder type roles, with inconsistent running and a weak terminus also afflicting the 548. These factors make network reform for routes served by the depot highly desirable.
Notwithstanding that, there are some potential shorter term quick wins that would deliver 7 day service on routes like 526, 548 and 549 and improved Sunday service on the 527. These would be a start to make the network more useful and lead to better utilised electric buses. See other Building Melbourne's Useful Network items here
Greater Dandenong is Melbourne's most short-changed municipality when it comes to bus services.
Especially if we're talking about access to the 7 day service so important to get people to jobs, shopping, recreational and social activities.
First some history. Back in the 1990s the typical Melbourne suburban bus ran 5 or 6 days per week with no evening or Sunday service. Timetables bore the scars of severe cuts early that decade. These made buses decreasingly useful as more shops traded Saturday afternoons and then Sundays.
Some local bus upgrades happened in 2002 but the big change came in 2006 when transport minister Peter Batchelor introduced minimum service standards as the centrepiece of the Meeting Our Transport Challenges (MOTC) plan. These delivered 7 day service to many suburbs that didn't previously have it. That was a big deal for most people who didn't have a station, with its 7 day service, within walking distance.
MOTC roll-out was fast but haphazard. Some areas got all their routes upgraded while others got only a handful. Neither were improvement priorities related to patronage or social need. For example quiet routes like the 701 got early upgrades, the semi-rural 578/579 got way over-serviced while busy main road routes (eg the 800 on Princes Hwy) received nothing. The 802, 804, 814 and 844 were other above-average patronage performing Dandenong routes that missed out. Yes, MOTC brought the useful 901 SmartBus and some local upgrades but progress wasn't nearly as fast as in other areas like Broadmeadows, Epping, Werribee and even Melton.
Dandenong's bus neglect continued under the 2010 Coalition government. Maybe Dandenong wasn't on their political radar, though that did not stop politically and demographically similar seats in Brimbank getting bus improvements in 2014. Upgrades in also-safe Point Cook and Werribee were also funded under the Coalition.
Labor in 2014 promised bus upgrades in Cranbourne that had some knock-on benefits for Dandenong when these were implemented in 2016. Later a new Endeavour Hills network improved and simplified some services but not by quite enough to meet MOTC minimum standards. Keysborough South also got some improved coverage, but going from two weekday routes every hour (813 and 815) to one every 40 minutes (813) cannot be counted as a net gain for Dandenong station. 2021's bus plan diagnoses bus service issues like common in Greater Dandenong well but has yet to be backed by significant funding that would fix them.
To summarise, the Bracks/Brumby MOTC did lots of good stuff with buses but prioritised quieter routes in other areas over busier routes in higher-needs Dandenong. Nothing much happened under Baillieu/Napthine. The current infrastructure-oriented Andrews government cannot claim much so far either. Thus the story of buses in Greater Dandenong has been one of sustained neglect with it slipping behind relative to other similar areas in relation to seven day service.
Don't believe me?
I checked timetables for buses serving the busiest stations in municipalities selected for their demographic similarity to Greater Dandenong. Those that did not comply with minimum service standards (mostly because they didn't run Sundays and/or finished early at night) were noted.
With nearly half its routes non-compliant, Dandenong really stands out. Frankston was the next worst, though average incomes in its less serviced areas are much higher than Dandenong's less serviced areas. This makes Dandenong's bus shortcomings more pressing than Frankston's with regards to social inclusion and equity.
The lower proportion of noncompliant routes serving stations like Melton and Cranbourne does not mean there aren't major bus service issues in those places; there are. But they relate more to lack of coverage and frequency rather than the very restricted days/hours that afflict nearly half the bus routes in Dandenong.
Dandenong's usage / service mismatch
What about patronage productivity? One might make a case that quieter routes are less deserving of 7 day service than others. Especially if you were a DTP bureaucrat who talks about juggling scarce resources to where they are most needed. Anyone who writes in gets the same form answer about the department monitoring usage and adjusting service needs accordingly.
The biggest loser in all this? It's none other than Dandenong due to its high social needs and strong usage of the bus services that do run. As an example, some of the non-compliant routes are in the busiest 25% of the network on a boardings per service hour basis. Some others are in the top 50%. This is especially so for Dandenong Station but also for some Frankston routes.
Data on bus routes that don't meet minimum service standards is below. Marked routes have higher than average weekday boardings per bus service hour (either TOP 25% or TOP 50% ) based on 2018 numbers (source DTP).
Greater Dandenong Dandenong station: 19 bus routes - 47% non-compliant
800 No evening service, no Sunday service, limited Saturday service TOP 25%
802 No evening service, no Sunday service, no Saturday service TOP 50%
804 No evening service, no Sunday service, limited Saturday service TOP 25%
814 No evening service, no Sunday service, no Saturday afternoon TOP 25%
843 Late Saturday morning start, early Sunday evening finish
844 No evening service, no Sunday service, limited Saturday service TOP 50%
845 Late Sunday morning start, early Sunday evening finish
857 No evening service, no Sunday service, no Saturday afternoon
861 Early evening finish
Wyndham Werribee station: 12 bus routes - 17% non-compliant
439 No evening service
441 No evening service, especially weekends
Hume Broadmeadows station: 9 bus routes - 11% non-compliant
538 No evening service, no Sunday service, no Saturday afternoon service
Casey Cranbourne station: 11 bus routes - 9% non-compliant
795 occasional weekday trips only
Brimbank Sunshine station: 13 bus routes - 8% non-compliant
422 No evening service, especially weekends
Melton Melton station: 7 bus routes - 0% non-compliant
All routes run 7 days to ~9pm
Frankston Frankston station: 22 bus routes - 36% non-compliant
772 No evening service, no Sunday service TOP 25%
773 No evening service, no Sunday service, limited Saturday service TOP 50%
774 No evening service, no Sunday service, no Saturday service TOP 25%
776 No evening service, no Sunday service, limited Saturday service, limited weekday service
783 No evening service, no Sunday service, no Saturday service TOP 50%
789 Weekends has 80 min gaps
790 Weekends has 80 min gaps
887 Limited frequency, no evening service
Fixing it
Bus network reform in Melbourne can take ages. Because political support has begat funding and institutions that allow work to be done quickly and at mass scale, we can do major and complex works like removing level crossing and rebuilding stations in less time than DTP needs to substantially reform bus networks. However if you just want to boost services on existing routes and available buses already exist then time-lines for bus upgrades are shorter - say 12 months after budget funding.
Dandenong's waited long enough for better buses than to be subject to a ponderous review process that may or may not deliver results. And because its existing routes are so strongly used it would seem preferable to deliver 7 day service now and worry about network reform later.
Top priorities, based on improving the busiest routes first, could include:
* 7 day service on Route 800 to at least 9pm and higher weekend frequency. (see the #Fix800Bus page on Facebook and video below).
* 7 day service on routes 802 and 804 to at least 9pm (would deliver a major boost for Dandenong North including the hospital - network simplification like this can happen later)
* 7 day service on routes 814 and 844 to at least 9pm (These routes, especially the complex 814, also need reform, but, existing catchment and usage justify 7 day service now)
* Minor extended hours on Endeavour Hills routes 843, 845 and 861 to meet MOTC minimum standards (very cheap addition of 2 or 3 trips per day per route on average)
* Boosting weekend frequency on popular routes 813 and 828 to weekday service levels (reflects 813's strong catchment and 828's connection to major destinations) with some longer operating hours.
Dandenong's local member of parliament is Gabrielle Williams MP. Most of the abovementioned underserved routes also cover Mulgrave, held by premier Daniel Andrews MP with 800, 802 and 804 extending into Oakleigh, held by Steve Dimopoulos MP.
All are Labor government MPs. Compared to if they were in opposition, that increase their access to decision-makers but may lessen their willingness to publicly advocate on behalf of their electorate.
Dandenong has been short-changed with regards to 7 day bus service, with the gap increasing over time with successive governments diverting their limited budgets for bus upgrades elsewhere.
While other parts of Melbourne (eg Knox, Mornington Peninsula, Yarra Valley and fringe growth areas) also has sparse service that need improving, Dandenong is unique in its proportion of well used routes that don't run 7 days and/or much after 7pm. If you had $5 million per year to improve buses you'd possibly get the greatest patronage returns if you spent it all in Greater Dandenong.
Either Paul Younis/DTP is not telling the minister that there's a misallocation of bus service resources that's dudded Dandenong for decades or it's known and there isn't the political will to do anything about it. Dandenong is known for its assembly of Volgren buses but the community that builds them hardly gets to see them running a useful service on weekends.
Dandenong has possibly suffered from its consistent pattern of Labor voting. However old party alignments and loyalties are loosening with huge primary vote drops in booths, especially those with low income catchments and poor community services (including buses). The steady erosion of its voter base should profoundly worry Labor party MPs and officials, even though it has so far been insufficient to cost it seats in the 2022 state election.
Down in Dandenong the (unfunded) bus plan or even electrification means nothing.
The top need is 7 day service along with longer operating hours and then better frequencies.
That helps people get to jobs, cuts the cost of living and widens opportunities.
This is possible right now with political will and a modicum of funding to work the existing bus fleet harder.
A direct coach from Bundoora to the high country. Or Campbellfield to almost the NSW border? These are some of the lesser known V/Line trips possible from Melbourne suburbs. Keep reading as we uncover some of the 'hidden' suburban stops to country destinations that may be near you.
Introduction to V/Line coaches
While rarely talked about, did you know that V/Line's coach network is vastly more extensive than its train network? Coaches took up the slack as the rail network shrunk and quiet stations were closed in the 1950s through to the 1990s. The result is an extensive co-ordinated coach network typically operated under contract by local bus companies. Travel is a bargain if the times suit as the $9.20 fare cap applies.
Most V/Line coach routes leave from large regional hubs like Ballarat and Bendigo but some start from Melbourne's Southern Cross Coach terminal (the same bleak concreted place that you get Skybus from). Not only that but some stop in Melbourne suburbs. That's today's topic as I don't think these stops are widely known.
Network maps
Our starting point were the V/Line network maps. The state-wide map shows that coaches exist but is just a tangle if you want to know where routes start and finish.
V/Line's area by area maps are only slightly better. That's because because individual routes are shown with the same colour, even when many converge. Several years ago the Metlink/PTV metropolitan train and tram maps had that problem but thankfully that got fixed. V/Line has yet to catch up here.
Suburban locations where you can catch V/Line coaches
With maps unhelpful it was time to hit the online timetable books. These were more useful, with listings and descriptions of stopping locations. Most were on highways, so as not to delay through passengers like an off-street bus interchange would. This meant that their locations were easily missed, typically not being at or near the suburb's railway station.
Going roughly clockwise from west to south-east, I found the following:
* Deer Park V/Line station. Served by: - Short distance coach route operating to Caroline Springs. This is because weekday peak direction trains tend to stop at either of those two stations but not both. The coach operates in peak direction only, ie inbound in the morning, outbound in the evening. - At time of writing served by a temporary shuttle to Tarneit during construction works * Caroline Springs V/Line station. Served by: - Abovementioned coach to Deer Park. - Wendouree Night Network coach in the small hours of Saturday and Sunday mornings from Southern Cross.
* Coburg/Bell St near primary school. Street view. Served by: - Barmah to Melbourne via Heathcote coach stops Monday - Saturday mornings. The return trip to Barmah via Heathcote stops there on weekday afternoons only. Connection from ex Barham coach available at Heathcote.
* Box Hill/Maroondah Hwy & Watts St. Street view. Served by: - Some Mansfield via Yea coaches. Coach connections to Mt Buller operate in snow season.
* Nunawading/Front of tennis courts, Walker Park, Whitehorse Road. Street view. Served by: - Some Mansfield via Yea coaches. Coach connections to Mt Buller operate in snow season.
* Ringwood/Ringwood – Warrandyte Road near Eastland Entrance. Street view. Served by: - Some Mansfield via Yea coaches. Coach connections to Mt Buller operate in snow season.
* Croydon/ Croydon – Corner Exeter Road and Maroondah Highway. Street view. Served by: - Some Mansfield via Yea coaches. Coach connections to Mt Buller operate in snow season.
* Lilydale. Served by: - Some Mansfield via Yea coaches. Coach connections to Mt Buller operate in snow season.
* Yarra Glen/Toy Library. Street view. Served by: - Some Mansfield via Yea coaches. Coach connections to Mt Buller operate in snow season.
(Note: Box Hill - Yarra Glen served by same service)
* Bundoora RMIT/Plenty Rd. Street view. Served by: - Some Mansfield via Yea coaches. Coach connections to Mt Buller operate in snow season.
* Whittlesea/Amcal chemist, Walnut St. Street view. Served by: - Some Mansfield via Yea coaches. Coach connections to Mt Buller operate in snow season.
(Note: Bundoora RMIT and Whittlesea served by same service)
Street view links are provided above for stop locations not at stations or in formal interchanges.
Conclusion
The above are, to my knowledge, all the Melbourne suburban stops served by V/Line coaches. Especially for those in outer suburbs using them could save time compared to going into the CBD and out again. Service frequencies are typically limited but there are some cases where day return trips are possible, notably South Gippsland from Dandenong and Cranbourne.
Unlike a suburban bus you can't just rock up at a coach stop with your myki; instead you will need to book ahead and get a paper ticket. Booking can be a foreign process, especially if you're used to unbooked myki train travel and you want to avoid paying a double fare on the day. You are probably best off booking the trip and getting a paper ticket from a premium Metro station a few days prior. (Info at PTV & V/Line).
Comments on your travel experiences with V/Line coaches from suburban stops are appreciated and can be left below.