Monday, September 15, 2008

The best of Melbourne public transport

A few of the 'bests' in Melbourne public transport services.

Best span

Skybus runs 24 hours. Runner-up is Route 896, the Cranbourne TrainLink, which is somewhere near 20 hours.

Most frequent daytime service

There's several tram routes that run better than every 10 minutes, with 19, 59, 86 and 96 rating highly. 19 takes the cake for its frequent service seven days per week and except Sunday mornings would win 'best weekends' as well.

For buses the new 401 from North Melbourne Station runs every 6 minutes off-peak weekdays. The other bus route with a 10 minute or better frequency is 246 up Punt Rd. Ditto for the Knox Transit Link portion of Route 732

Most frequent weekday peak service

401 again for its 3 minute peak service. Belgrave/Lilydale line trains manage a similar service level, at least to Blackburn. Second place amongst the buses is held, not by a SmartBus, but by the low-profile but well-used 465 between Keilor Park and Essendon with a 7-8 minute average frequency.

Best weekend service

Pretty much any tram route will win here with services at least every 15 minutes. This includes Route 82, our only tram route with a better service on weekends than during the week. This is followed by trains with a 20 minute frequency at most stations.

As for buses, some of the MBL 200-series routes do well (every 15-20 minutes), followed by Knox Transit Link 732, South Morang TrainLink 571 and the 700 SmartBus (on Saturdays).

Best night service

Skybus without a doubt, with the new timetable extending 15 minute service until late seven days per week. The only other bus to run a 15 minute night service is 220 between Sunshine and Gardenvale on weeknights. On weekends service is comparable (though earlier finishing) to trams, with a 20 and 30 minute Saturday and Sunday evening frequency respectively. Honourable mention goes to the new SmartBus Route 901 between Ringwood and Frankston, with weekday services every 15 minutes passing Knox until after 10pm.

Most trams run a flat 20 minute service until about midnight, with later services on Fridays and Saturdays and 30 minute service on Sunday evenings. Night trains on most of the network are a flat 30 minutes except for the ex-Hillside lines where they're every 40 minutes on Sundays. Caulfield is the furthest suburban station which receives a 15 minute night service until last train seven nights per week.

Best transport corridor

Swanston Street/St Kilda Road wins due to its length, the number of routes and combined frequency. Others to rank highly include Oakleigh to Chadstone, Doncaster to Box Hill, Southland to Cheltenham and Footscray to Highpoint and Clayton to Monash University, probably in that order.

Saturday, September 06, 2008

Connex Customer Information Centre opens

Yesterday was the first day of the Connex Customer Information Centre at Flinders Street Station. The centre is open seven days a week and is on the main concourse, inside the fare-paid area.

The opening presents a good opportunity to discuss the sort of customer service passengers need and how this is best provided.

Passengers are best divided into regular commuters (who make frequent routine trips) and occasional travellers (eg tourists and those who don't normally use public transport). The information needs of these groups vary, as per the table below.

Basically occasional passengers need detailed individual advice, while regular passengers just want their ticket or timetable with a minimum of fuss. At very busy stations it may be desirable to seperate the routine transaction from the trip assistance role so regular commuters are not delayed. The arrangements at Flinders Street appear to do this in that there are ticket windows for sales and the new information centre for more detailed queries.

Just like in a shop where you can ask questions about a product before buying, passengers need to be able to ask about a service without needing to buy a ticket first. This means that the main enquiry desk needs to be immediately outside the fare paid area, as all staffed suburban Melbourne stations do with their booking offices and Transperth does with its InfoCentre at Perth Station. Doing this makes the information booth accessible to those likely to need it (see table above).

As well as helping passengers board the right train at Flinders Street, there are other information needs that a full information centre can be expected to meet. This includes advice for the onward journey; passengers may alight at an unattended station and may need bus information for the next stage of their trip. Planning here may determine whether passengers board the next train or get a later one for a better bus connection.

Because no one (except gunzels) ends their trip at a railway station, Connex passengers alighting at Flinders Street need to be looked after for the next stage of their journey. This might include directions to a particular address or details tram and bus services. Best practice (as done in Perth) is to have all timetables available, but as a minimum in Melbourne all tram/bus timetables for the CBD, major trip generators and major suburban routes need to be carried.

Disruption information is largely electronically delivered through passenger information displays and PA announcements. An information desk may have a role, although sheer passenger numbers may not necessarily allow individual attention. The effectiveness of this depends on the extent to which information is conveyed to the staff and their awareness of possible alternative tram and bus services (both rail substitute and regular).

The concept of expanding customer information at major stations is to be commended. However placing the main information booth so it can be accessed off the street and providing tram/bus information are both essential for the idea to reach its full potential.

Wednesday, September 03, 2008

The TOD Top Ten

Despite concerns over fuel prices, resource scarcity, population growth and housing affordability, there is still large amounts of land near shops and railway stations that is not utilised to its 'highest and best' use.

While high-density apartment blocks in outer suburbs are beyond the 'human scale' and are not supported by market demand, there is much to be said for medium densities such as small-scale low-rise apartments, townhouses, villas and semi-detached houses.

Of these, the most promising is the villa. They were built in large numbers in the 1960s and 1970s certain suburbs such as Reservoir, Carnegie and Chelsea. Typically part of a small group (3 to 8) they provide adequate privacy and space for smaller househould, including a private yard, carport or garage. Because villas are typically single-storey, their construction and maintenance costs (ie body corporate) are lower than two storey townhouses or even multi-storey apartments. Despite this the space, amenity and ease of maintenance offered is intermediate between an apartment and a house and thus likely to be of wide appeal.

Where in Melbourne could such transit-oriented residential developments be located?

While people discuss about what they need in a suburb, the three big things are good transport, shops and schools. Villas are less likely to contain children than seperate houses so the first two are relatively more important than the third. For 'good transport' we can read train, and for shops, we can read 'large supermarket plus some specialty shops'.

We are lucky to have a large number of such suburban centres near railway stations in Melbourne. Unless you've been to Perth (where railway stations can have no nearby services except for bus stops) this benefit is not sufficiently appreciated. The sort of centres I'm talking about are generally Melbourne 2030 major activities centres and include places like Heidelberg, Mentone, Ferntree Gully, Glenroy, Carnegie, Noble Park or Chelsea.

However only a minority of the suburban population is within walking distance of a station and a smaller minority is near a railway station that has a reasonable retail and commercial area such as those listed above.

Increasing the proportion of the population near such well-serviced centres is the tenet of the Melbourne 2030 plan. In the public mind this was associated with higher densities in prime suburbs and frequently met with NIMBY resistance.

A look at any street directory indicates there are a number of areas that could attract higher housing densities but are not normally considered transit-oriented centres. My criteria for such potential TODs is that it have a railway station and supermarket within about 1 kilometre of one another. The area in between is thus walkable from both and could lend itself to more transit and pedestrian oriented housing. Minimum parking space regulations would be abolished in such areas due to the likely higher use of other modes. And this in turn could reduce costs for businesses and developers, providing a possible incentive to invest.

So without further discussion, here's my list of the top ten potential transit-oriented development areas:

1. Lalor. Some areas are within walking distance of the Lalor Shops and either Thomastown or Lalor stations.

2. Fawkner. Includes railway station and shops on Jukes Rd. Sydney Rd presents some barrier for pedestrians but some houses are within walking distance of both.

3. Keilor Plains/Centro Keilor. A small area is within walking distance of both. Main roads again present barriers for pedestrians.

4. Watsonia/Diamond Valley Shopping Centre. A busy road nearby but abuts the generally affluent and green north-eastern suburbs.

5. Narre Warren/Fountain Gate. Has the Southland problem - the shopping centre is just beyond a reasonable pedshed of the station. However some areas half way in between are in the pedsheds of both.

6. Berwick/High St Berwick. Main constraint is limited land supply in area in between as much is used for school, retirement and medical uses.

7. Merinda Park/Thompson Parkway SC. A small section of Endeavour Drive is walking distance to both.

8. Seaford/Safeway Seaford. A small area is within walking distance of both but again supply is limited.

9. Cheltenham. Only noble Frank Fisher-style public transport martyrs would say that Southland is within the pedshed of Cheltenham Station. However some land is within the 800m pedsheds of both. Much is currently taken up in car-oriented commercial uses.

10. Williamstown. Major shopping strip within walking distance of three stations. Already high-rise (housing commission) tower in area. Area considered historic, so future development would need to be sensitive to this.

Laverton just missed the list. While parts of the suburb are walkable from Central Square Shopping Centre (Altona Meadows) the freeway presents a major barrier and makes foot access from one or the other to nearby houses unattractive. Cranbourne is another possibility though the station and shopping centre may just be too far apart. People in medium and high density sacrifice personal space for access/amenity, and standards regarding the latter need to be higher than for houses.

Numerous places where shops are declining or stagnant present development opportunities. Examples include Moorabbin (once conceived of as a major Box-Hill sized centre) and Glenhuntly. Many smaller centres are restricted by the lack of a large supermarket; these include Murrumbeena, Edithvale, Oak Park and Blackburn. Kmart Campbellfield, though car-oriented, would present some opportunities with a station; and of course Southland is a no-brainer. High through traffic can sometimes reduce local centre amenity (Moorabbin and Ormond), but low through-traffic can also lead to decline (or may be an expression of it) eg Laverton and Patterson.

Other TOD opportunities include Westall Station around which there is significant new housing being built. This is best described as commuter-oriented development; unlike a true TOD there is no substantial retail. Bus services are limited and residents are almost certain to drive to get even basic food items.

Williams Landing (near Laverton) is another to consider. It illustrates that 'ending (and building elsewhere) is preferred to mending' as Laverton shops sit vacant (Zone 1 notwithstanding). If infrastructure is timed right it could be a true TOD, rather than a TAD (Transport After Development), as ocurred with Roxburgh Park and to some extent Sydenham/Watergardens.

The most outstanding TOD opportunity, however, is Caulfield. The transit provision is good, with train frequency never worse than 15 minutes until midnight seven days a week. Caulfield is a desirable suburb with a potential NIMBY element. However this is mitigated by an underused racecourse that has made itself unpopular with residents by restricting public access to its parkland. Evicting the racecourse (the land is publicly owned) and replacing it with 50% TOD (station end) and 50% parkland would be a fair compromise that would benefit existing locals and new residents alike.

To summarise, some readers will be intrigued that most of the areas listed above are regarded as 'cheap' suburbs well beyond the 'latte belt'. While Williamstown and Cheltenham are exceptions, most of the rest (eg Lalor and Fawkner) have little natural beauty or recreation and are a fair distance from Melbourne CBD (Zone 2) and so-called 'good schools'.

Reflected in house prices is that most of the above areas aren't exactly high-demand suburbs. However that won't stop people moving into them if they're the best of the affordable choices and offer all 'must have' services. Rail is the clincher; rail suburbs like Lalor or Keilor Plains are better commutes to the CBD than desirable but bus-only suburbs such as Beaumaris, East Bentleigh, Wheelers Hill or Templestowe.

The other benefit of the cheaper suburbs is that they have less natural or manmade heritage; NIMBYs shed tears over Camberwell but the locals of St Albans, Laverton or Keilor Plains are likely to accept and even embrace development especially if there are other benefits such as improved retail, transport and recreation facilities.